What to send
Include the card brand and type, transaction time, trader name, amount, relevant screenshots, and payment account or wallet used. Send only evidence related to the case.
Evidence: human-confirmation
What happens next
The manager compares the evidence with the trade record and explains what the review found. A difficult case may need more information before a result is possible.
Evidence: human-confirmation
Do not mix two trades
Starting another transaction before the first dispute is reviewed can make the record harder to verify. Keep the dispute in one conversation with the manager.
Evidence: service-boundaries
Common questions
Can I solve a dispute by starting another trade?
No. Contact the manager and keep the evidence for the original transaction together.
What if I do not have every piece of evidence?
Send what you have and explain what is missing. The manager will tell you whether another record is required.
How these facts were checked
Content reviewed 2026-08-24. These notes describe the public service and do not freeze temporary quote values.